Talk through the journey
Share your preferred arrival date and the time you expect to reach us. We’ll discuss the handover with you, including anything about the journey that matters for your pet. Keep our address and telephone number close for the day.
Tell us who will be there
Let us know who is bringing your pet and who will collect them. Share the best contact details for while you are away. If somebody else is helping with either journey, tell us so we can talk through the handover together.
Keep the return plan current
Tell us your preferred collection date and any travel details you want to discuss. If plans change, get in touch with the updated information. We can talk through the next step with you and keep the useful notes together.
Your next conversation
Tell us about your pet’s routine, share the dates you have in mind and ask us anything about preparing for a stay. We’ll talk through the details together.
A few things to gather
- Their normal feeding and rest routine
- Individual care and handling notes
- Stay dates, arrival and collection contact
